At Suren Software Private Limited, we value your satisfaction with our services. This policy outlines the terms and conditions for refunds and returns applicable to our web services. Please read the following carefully:
1. Eligibility
Our refund and returns policy is valid for a period of 7 days from the date of your purchase. If more than 7 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, the following conditions must be met:
Please note that certain items are non-returnable, including:
To process your return, we require a receipt or proof of purchase. Kindly refrain from sending your purchase back to the manufacturer.
2. Return Policy
Return Window:
We want you to be completely satisfied with your purchase from Suren Software. If for any reason you are not, we offer a hassle-free return policy. You may return your purchase within 10 days from the date of delivery.
Return Requirements:
To initiate a return, please ensure the following:
Return Process:
To return a product or service, follow these steps:
Please allow 8 business days for your return to be processed once it has been received. Refunds will be issued to the original payment method used for the purchase.
If you have any questions or need assistance with your return, please contact our customer support team at [email protected].
Shipping Policy
Shipping Timeline:
At Suren Software, we strive to deliver your orders promptly. The shipping time may vary depending on the product or service you have purchased. You can find the estimated delivery time on the product/service page during the checkout process.
Order Tracking:
Order tracking is available for your convenience. Once your order has been shipped, you will receive a ticket number via email. You can use this number to track the status of your shipment on our website website or call us on [email protected].
Return Process:
If you need to return a product or service, please refer to our Return Policy for detailed instructions on the return process.
For digital goods and services, we will provide you with access or delivery details via email or your Suren Software account, eliminating the need for physical shipping.
3. Refund/Cancellation Policy
Refund Processing Time:
We understand that circumstances may arise that require refunds or cancellations. Here’s how we handle them:
If you cancel an order before it has been processed, we will issue a full refund within 8 business days to the original payment method.
If a refund is requested for a returned product or service, please allow 8 business days for processing.
Mode of Refund:
Refunds will be issued using the original payment method used for the purchase. For example, if you made the payment via PhonePe, the refund will be credited to your PhonePe account.
No Refund/Cancellation:
In some cases, we may not be able to offer refunds or cancellations. This includes services that have already been performed or running for more than 1 month of time. Please check the product/service description for details on whether refunds or cancellations are applicable.
If you have any questions or require further assistance regarding refunds or cancellations, please contact our customer support team at [email protected].
4. Late or Missing Refunds
If you haven’t received your refund yet, we recommend the following steps:
If, after following these steps, you still have not received your refund, please reach out to us at [email protected] for further assistance.
5. Sale Items
Please note that only regular priced items are eligible for refunds. Sale items cannot be refunded.
6. Exchanges
Exchanges are not applicable on our products or services.
7. Gift Returns
Gift returns or gift services are not available or not applicable on our product or services.
8. Shipping Returns
There will not be any shipment services or changes applicable on our web services.
9. Need Assistance?
If you have any questions or require assistance related to refunds and returns, please do not hesitate to contact us at [email protected]. Our dedicated team is here to assist you.
Please ensure that you customize this content to accurately reflect your company’s policies and practices. Additionally, consult with a legal professional to ensure that your refund and returns policy complies with relevant laws and regulations in your jurisdiction.
Contact us at [email protected] for questions related to refunds and returns.
